Keep every enquiry organised
When a customer reaches out, you should know about it. Boafo One puts every enquiry in one inbox so nothing slips through.
- New enquiries land in your inbox the moment a customer sends a message.
- Mark enquiries as contacted once you reply, so your team knows the status.
- Close enquiries when the job is done or the customer goes quiet.
- See the full history per customer so you can follow up with confidence.
Respond faster
Most customers in Ghana buy from the first business that replies. A simple inbox helps you keep track of who you owe a response to today.
- One place for WhatsApp, phone, and form enquiries from your listing.
- Quick filters for new, in progress, and closed.
- Customer name, message, and contact details visible at a glance.
- Notes per enquiry so the next person on your team has context.
Prepare for growth
Enquiry management is the first step toward better customer relationships. Once you can track who reached out, you can start tracking what they bought, when they paid, and when to follow up.
Frequently asked questions
- How do enquiries reach me?
- Every enquiry sent from your Boafo One listing lands in your inbox the moment a customer submits it. You also get notified by email.
- Can my team reply too?
- Yes. Add team members to your business profile and they can pick up enquiries, leave notes, and mark them as contacted or closed.
- Do enquiries cost anything?
- No. Receiving and replying to enquiries through Boafo One is free on every plan, including the free tier.
- Can I reply on WhatsApp or by phone?
- Yes. Each enquiry shows the customer's phone, WhatsApp, and email so you can reply on whichever channel they prefer.
- Can I see which enquiries became customers?
- Mark enquiries as won, lost, or pending. The dashboard then shows your conversion rate over time so you know what is working.